Privacy

This covers everything Frame Marketing runs: this website, the pages our ads link to and the surveys and forms on them, the calls and texts we send, the tracking that tells us which ads work, and the client portal and the tools connected to it. It is all run by Frame Marketing ("Frame", "we", "us"). Questions go to info@framemarketing.co.

What we collect

There are no accounts on this website. We count visits with cookieless analytics, in aggregate: pages viewed, the site you came from, your country, and your device type. It does not build a profile of you or follow you to other sites.

If you fill out a survey or form on one of our pages, we get your answers and the contact details you give us, such as your name, email address and mobile number, along with which ad or link brought you there.

If you book a call, we get the booking details you enter. If you email us, we get your email address and whatever you write. If we call or text each other, we keep a record of those calls and messages, and of your consent to receive them.

If you use the client portal, we hold the account and work details described under The client portal, below.

Ads, the Meta Pixel, and conversion events

The pages our ads link to (addresses starting with /start) use the Meta Pixel, which sets cookies and tells Meta a page was viewed. The rest of this site doesn't use it. Meta handles that data under its own privacy policy.

When you go on to fill out a survey, book a call, or become a client, our systems send that event to the ad platform that brought you, from our servers rather than your browser, so the platform can measure and improve our ads. The event can include the click and browser identifiers from your ad visit, and your email address or phone number in hashed (scrambled) form so the platform can match it to the ad.

Calls and text messages

If you give us your mobile number and agree on one of our forms, we'll call and text you about your application and your call with us, with occasional follow-ups about our services, including by automated means. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. The full terms are on our texting terms page.

We never sell your mobile number or your consent to receive texts, and we never share them with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.

The client portal

The portal is a private, invite-only workspace where we deliver work to the brands we serve, they review and approve it, ads are launched, and results are reported back. For it we hold your name, email address, role and the workspaces you belong to; your password is stored only as a secure hash by our sign-in provider. We also hold what you add there: files, comments, approvals and related activity.

If a brand connects an ad account, we store the access it grants, the account's details, and the performance figures for ads launched through the portal, such as spend, results and revenue. Data we receive from Meta's APIs is used only to run the portal's publishing and reporting for the brand that connected the account, under the Meta Platform Terms. Access tokens are stored securely, never shown to anyone, and used only for those calls. A brand can disconnect its ad account at any time in the portal, or by removing our app in its Facebook Business settings; when it does, we delete the stored token.

The portal uses only the cookies needed to keep you signed in. It has no advertising trackers.

How we use it

Only to run our services: to reply to you, follow up on your application and hold your call, run and measure our ads, do the work for the brands we serve and report on it, compute statements, send the emails and texts described here, and keep everything secure. We don't sell personal data.

Who else handles it

We use a small set of providers to host our pages, store data and files, sign people in, send email, place calls and texts, schedule calls, and count visits. Each handles data only as needed to provide its service to us. Ad platforms receive the page views and conversion events described above. Apart from that, we don't share your data with anyone for their own purposes.

How long we keep it

For as long as we're talking with you or working with your brand, and afterward for as long as legal, billing and record-keeping needs require.

Your data

To see what we hold about you, correct it, or have it deleted, email info@framemarketing.co, from the address on your account if you have one. We'll delete what you ask within 30 days, except records we must keep for legal or accounting reasons. To remove our access to your Meta data, disconnect the ad account in the portal or remove our app in your Facebook Business settings.

Our services are for businesses and are not directed to children under 16.

Changes

If we change this policy, we'll update the date above. For a material change, we'll also email the people who have a portal account.